Lack of help from Discovery Health

Doe anyone else have a problem getting worthwhile service and help from Discovery Health? A few years ago they had walk-in centres with reall helpful consultants but these were discontinued (well before Covid struck); I can only assume that this was financially motivated.

Last week, I had a query about a claim; the website was little help and the 'bot'... well close to useless. I sent an email with my query: no response at all. I tried to call the number supp****: after endless pre-recorded instructions and being told that my call was important, I gave up, after waiting and waiting. I sent a message using the first step of the complaints procedure and asked for a call: a week later... nothing. I submitted the claim anyway and at last I received a prompt reply... to say that it could not be processed: but at least the reply was from a human... with a name!

All I would like is a brief chat with a consultant. If anyone knows how to get that, please let me know.