Lack of feedback to customers and lack of response

I submitted a medical claim on 4th Jan 2016 to Discovery. I then followed up on 6th Jan 2016 to see if the claim was processed. I was then told that there \might"be a problem with the viewing of the claim so I then resent the claim again on the 6th Jan 2016 to Discovery. When I then followed up on 8th Jan 2016 I was told that the claim would be expedited and was given a reference number for this. When I followed up again on 12th Jan 2016 the claim still had not been processed and NO ONE from the claim department had bothered to contact me to tell me that there was a problem.<br> <br> I then submitted an online complaint to the Customer Service centre via the Discovery Health on the 8th Jan 2016 and there has still been no resolution. I did receive a call from a Discovery representative in the last day or so but this has obviously not assisted me as I am still in the same boat - out of pocket as I have had to pay a large amount upfront.<br> <br> This is not the 1st time I have had these issues"