Lack of feedback on MSA refund request, delayed slow response and outdated customer service levels

After departing the fund at the start of the year, I contacted this company nearly 3 weeks ago on 1 June 2018 regarding my medical aid savings refund and having this paid out. I was naturally advised by the Call Centre consultant to email the request to Healthcare at discovery which I did the very same day. I received an automated response 5 days later from a consultant called Videsh Saturday on 5 June 2018 that requested me to send the exact same email that I initially sent in the form of a letter which i did, again on the same day. Since the 5th of June 2018, I have not received any feedback from Discovery Health on the nature, progress or process of my query. The automated responses and emails they send indicate that their turnaround time is 2-3 working days which is the disclaimer that all their employees hide behind. This means that they will leave your query unattended for 3 days and only consider your request on the 4th day and to top it off they will neglect to contact you in any of the marvelous technological forms that are available to assist companies to keep in touch with their clients these days. They could have emailed me another automated response, sent me a sms, whatsapp, voice note or even a raven from game of thrones but unfortunately, it seems that the same employees that were retrenched at the slow-paced moving home affairs now adorn the administration hallways of Discovery. These companies have apparently such high criteria for hiring people but move at the speed of compost when it comes to dealing with their lifeblood which is their customers. 2018 and beyond is a year in which these outdated companies will die out in the shadow of companies that actually value clients. I really would like to know who does the recruitment their, who does the supervising and who takes ownership as I would like that job. seems like a nice all expenses paid holiday. Yours sincerely. Someone who is actually living in the 21st century of communication