LACK OF FEEDBACK AND BAD SERVICE

I submitted a claim a week ago and still no payment. I called yesterday and they advised that the bank rejected it due to my profile saying savings and not cheque. I proceed to update this. I had to submit a second claim yesterday. The amounts have gone off my MSA but not reflected in my bank? I am now out of pocket by almost R2000.00 no one can give me confirmation that this amount has been paid? I keep getting told 2 -3 working days. I pay a lot of money to have these benefits and I expect Discovery to resolve this matter TODAY and ensure the 1st claim reflects in my account by tomorrow morning. Been on hold for a good 8 minutes to speak to a manager but just more waiting and waste of time. No one from Discovery even bothered to call me to say that the bank had rejected the payment. I ahve to do all the follow ups