Lack of feedback

Good day,<br> <br> With reference to my previous complaint, the problem still remains. We are unable to obtain the Ritalin LA40mg and he is using his last dosage today. Unfortunately I could only get the script on Monday, after which I emailed Megan and she confirmed she will give me feedback.<br> <br> After several follow-ups, the matter remains unresolved and I tonight have to pay cash for the remainder of the medicine. My husband is not hyperactive, he has Narcolepsy which means if he does not use the Ritalin, he does not have control over his muscles. R800 is a lot of money, over and above paying the medical aid and having savings available.<br> <br> I was furthermore advised by Megan that Discovery erroneously paid for the Ritalin the last few months. Please check the records on how long we have been Discovery members and Morne has been using this medication. This is not an error.<br> <br> This needs to be resolved as this cannot continue on a monthly basis. Do we need to fight each month to obtain the prescribed dosage because of a system issue. If so, please advise because this is unacceptable.<br> <br> I expect a response soonest.