Lack of feedback

I have been trying to get a refund for my chronic care benefit. These are the ref nos ***.<br> I have sent repeated emails, addressing emails as complaint and still no response. I have also emailed individuals who have assisted me with previous problems and not a single response from anyone at discovery. A Jason did call me to tell me that my claim (which I submitted 2 weeks ago) who asks me if I have submitted a claim, I was complaining about the service and I was interrupted and he put the phone down on me. I emailed again, with a complaint, still no response. I get another email to tell me that I do not have MSA so I dont get a refund. My response was that this is chronic benefit and if Jason wasnt so hasty to put the phone down, i would have told him this. I did say that I will put my complaint on Hellopeter, even that didnt get any attention. I have had plenty poor services, to stay silent any longer.