Lack of efficiency and communication

I processed an application for chronic medication, through my doctor, a month ago. A week after processing the application, I got a call from Discovery to confirm receipt of my application. Its been a full month, maybe even more, I haven't received my medication and there has been no communication from Discovery. Is it right that you keep a patient/client waiting for a full month just to get their meds? <br> <br> On top of that, contacting your call centre is a nightmare. You listen to voice recording which guides you through to the right channels. As soon as you select the last option/step, the phone hangs up. I've tried over 5 times already, no luck! <br> <br> In sent an email to the relevant department at 9am yesterday, I haven't received a response. <br> <br> Please treat this as urgent, I need this medication as in yesterday. <br> <br>