AR
Anna R
1 reviews | Active since Sept 2012
05 Jun 2015, 09:22
Lack of Custoner Service
My brother joined Discovery in December, and to date he has not received his medical aid card. From personal experience I know that the card normally take 1 or 2 weeks to be delivered. I am absolutely shocked to find out that it has been 6 months and still no card. Every time he calls the customer call centre he gets told that the card will be delivered, and it never is. What is the problem?
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Discovery Health's replyOfficial
05 Jun 2015, 17:59Hello Rouzieva,
Thank you for your comment.
We have received your brother's query and have emailed him requesting for his details so that his card can be delivered at the soonest.
We will ensure that this is resolved efficiently.
Regards
Rishana
Thank you for your comment.
We have received your brother's query and have emailed him requesting for his details so that his card can be delivered at the soonest.
We will ensure that this is resolved efficiently.
Regards
Rishana
Discovery Health's reply05 Jun 2015, 17:59
Official
Hello Rouzieva,
Thank you for your comment.
We have received your brother's query and have emailed him requesting for his details so that his card can be delivered at the soonest.
We will ensure that this is resolved efficiently.
Regards
Rishana
Thank you for your comment.
We have received your brother's query and have emailed him requesting for his details so that his card can be delivered at the soonest.
We will ensure that this is resolved efficiently.
Regards
Rishana