LACK OF CUSTOMER SUPPORT

Over the past week I've contacted discovery on three occasion trying to get an explanation for the unpaid medical claims. All I get is that we're not sure why your claims were not paid, we will call you back once we have an explanation from authorization department.

All I want is an explanation as to why my husbands pathologist account was not paid when he was hospitalized cause on the email claim notification there's no reason why the claim was unpaid. Also the partial paying of hospital bill without a valid explanation seems absurd to me. The list you could do is to at least offer me a valid explanation.= without me having to call you everyday trying to get an answer and at the end of the all I hear is that we will call you back and IT NEVER HAVENS!!!!