Lack of Customer Centricity, Feedback, Professionalism by Discovery Health

We (myself and my wife) submitted several claims for IVF medical services paid by us to a couple of Service Providers since October 2020 and we have not received any feedback nor our refund from Discovery Health.

Our current MSA is sitting at R 81 626.64 and I am continuously contributing R 4 138.37 on my Discovery Classic Saver on a monthly basis. This is clearly not a viable medical solution.

Firstly, for Discovery to consider an IVF procedure as a cosmetic procedure is disturbing and, personally, I consider it as violation of human rights as this leads post-traumatic stress disorder, depression, anxiety disorder and psychotic conditions especially when one is dealing with a fragile and stressful infertility journey.

Secondly, the lack of customer centricity, professionalism and feedback from Discovery Health is totally unacceptable especially from a Company that prides itself in delivering better health and value for clients.

Our recent experience shows that Discovery Health has not provided the obligated, promised and contractual medical aid services with the required level of professionalism, but instead, they have provided us with medical disaster, financial ruins and additional stress.