Lack of courtesy and incompetence at Discovery

Item: Discovery Health
Rating: 1
Author: Mazwi M

I am still waiting for feedback from Camy Govender (Head Of Customer Experience at Discovery Health) regarding my query. She promised that I'd get a call by close of business on 3 December 2020. I continued to follow up with the organisation and sent emails but to no avail. Discovery Health clearly disregards client-centricity.

Again, I hope the CEO, Adrian Gore, sees the incompetence of some its employees.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

14 Dec 2020, 10:50

Dear Mazwi M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply14 Dec 2020, 10:50

Official

Dear Mazwi M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Mazwi M's updateReviewer Update

14 Dec 2020, 11:01

This entire experience is proving to be disconcerting. I was reconsidering taking up my medical aid with Discovery Health at the beginning of the year- but the way in which my query is being mishandled is indicative of the lack of courtesy you have as an organisation. You do not care about the reputational damage Discovery continues to endure. Are you still "South Africa's most-loved medical aid?"

Mazwi M's update14 Dec 2020, 11:01

Reviewer Update

Discovery Health's replyOfficial

14 Dec 2020, 15:50

Dear Mazwi M

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Dec 2020, 15:50

Official

Dear Mazwi M

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team