Lack of communication will have you loose a customer!

<p>My father was on Discovery Health medical aid from the previous year,but was on a different plan last year.He has a condition which was inluded and was taking chronic mdicatin for(Discovery was aware).This year he decided to switch plans and added my mother as a dependant on his medical aid.We submitted a new form for the chonic medcation-I think it was March.Yesterday I phoned discovery to follow up on the application to only be told that the condition had now a 12 month waiting period as it was pre existing.This seems very funny as when he joined Discovery in 2015 the condition was pre- existing then also.Also no one bothered to then tell us that they had imposed this wiating period.I had to only find out yesterday.Because believe me we would've never signed the "acceptance offer" which was given to us by New business had we known this.My father has been waiting for the medicaton for two months and in those two months he had to use up his medical aid savings to buy this medication.</p> <p> </p> <p>My question then is, isn't it a bit hypocritical of Discovery to decide to impose a waiting period now after my father was on the medical aid and was recieving chronic medication which was approve by Discovery just the previous year.Also should ommitting important information like a condition that is now excluded from your medical aid not be communicated to the client and let a client decide whether they want to continue with the medical aid or not.Some really needs to get p to speed with how customesr should be treated.As I myslef am a discovey helath members but after this shady business I am very sceptical to rejoin again next year. </p>