Lack of communication - New Application

This is for the discovery health application team:

I have been trying to open a discovery health plan for my mother & it has been a nightmare. In a time where people need businesses, it seems like you don't, as no one has bothered to really try to resolve the issues I am experiencing with my mother's application. I am basically bringing a new client, and you just don't care. Really sad, especially at this time when people are closing their medical aid or finding cheaper alternatives. Her experience as a potential client is SHOCKING!!

My initial application to add her as an adult-dependent was declined after a month of back and forth. I then decided to follow discovery advice and submit a new application, having her as the main member. It has been a few weeks since we submitted, and still no communication.

I was informed discovery applications do not take longer than a week. We are now approaching mid-August, and I have not heard a word, nor has my mother.

I never knew it would take me 2 months to get medical aid for my mother. The first application was sent on the 17th of June. At this stage, I am considering other options because discovery clearly does not need a new client.