Lack of communication is costly

I have been a member of discovery remedi for 5 years. My membership ceased on 31 July 2024 when I moved to another medical aid. I had received communication that I will have my member's savings paid out in 5 months and another option is it can be transferred into the next one I joined. When I moved from previous medical to remedi I got my savings paid out so I didn't think much of what is happening I went ahead and made a application for property and waited for remedi to pay out my savings so I can pay for transfers Now is the 7th month no money no communication from them Only after enquiry I got to know my savings are transferred into my knew savings. Iam inconvenienced and disappointed by a big company as they are. I would have expected communication and transparency without asking. Now all I need is for them to pay out my savings because iam not in a position to borrow money for these transfer Had they been transparent I would have made other means and arrangement. I called asked to Speak to someone senior to assist me with this and was denied to hence am writing on this platform