lack of communication between Vitaliy and Virgin

I cancelled my life cover and requested the vitality be transferred onto my medical aid. That WASNT DONE, as a result my gym membership is in arrears because of the change in benefits. I'm being bothered everyday now by virging active wanting me to pay their money , its so annoying!!! and i dont owe anyone!<br> <br> Ive spent 30 min on the phone with discovery and i didnt get any joy out of it because all they kept telling me were promises they didnt bother to keep. Virgin active doesnt even have record of my vitality even though the call centre agent said they've reactivated it. <br> Can someone resolve this mess please , I am seriously losing my patience!