Lack of communication and Unauthorised Double Billing by Discovery Health

I am extremely disappointed with Discovery Health and Vitality. My employer did not pay my Vitality premiums, yet I was never informed of unpaid premiums or the suspension of my benefits. Without any notice, my gym benefits were stopped and I was forced to pay full public rates for two months.

To make matters worse, Discovery then started debiting my account directly while my employer was also paying my premiums, resulting in double billing without my consent. When I raised this issue, Vitality claimed it was not their responsibility to notify me, but Discovery Health’s. This lack of accountability and communication is completely unacceptable.

I have suffered financial loss, frustration, and wasted time because of Discovery’s failure to communicate and their unauthorized billing practices. I demand reimbur*****t for my losses, a proper explanation, and assurance that this will never happen again.