Lack of communication and unacceptable admin delays

I been with Discovery for more than 4 years with no history of late payments. For over a month know i have been struggling to get assitance and authorisation to see an in network doctor.

With a diagnosis I went to obtain new authorisation tro see an in network doctor to obtain assistance and authorisation however its been 7 working days and no clear response has been received.

The call centre just repeats the same thing saying they cannot see my documents.

My last call to Discovery they advised that they will be sending this to management and where i have to wait 19hours for a response .. it now been 48 hours and counting .. yet still no outcome.

If i am not mistaken , this ongoing delay and lavk of communication iisnin direct conflict of the medical scheme act of 131 of 1998.

I literally want to obtain approval to see an in network doctor

This is causing such extreme emotional distress ontop of my diagnosis

When will i receive assistance ???