Lack of assistence from call centre

I am tired of *********** telephone consultants! I had my medical aid suspended due to non payment from my previous employer, i have made a direct payment to Discovery for the month that needed to be paid. I am now trying to have my memebership resumed however, one consultant that I spoke to said that there is no suspension on the account, second consultant is refering me back to my employer saying Discovery cannot assist me, third consultant drops the line in my ear...nobody bothers to even call back or to advise me of the solution this is pathetic service!!!!