Lack of assistance Oncology Dept - Discovery Health

Once again I am having to complain about Discovery Health. I am covered under the Oncology Programme for Colon Cancer and app**** for an Authorisation Number on Thursday 16th October for a colonoscopy on Wednesday 23rd October (unfortunately or fortunately my doctor has been able to fit me in on this date due to the urgency of my request and te next date available would only be 13th November). Today I managed to get hold of an agent who argued that this procedure is not covered on the oncology benefit which is incorrect as I have the oncology programme and it specifically states under the heading: "The Oncology Benefit provides access to healthcare services for the treatment and management of your cancer - Scopes used in the management of your cancer such as bronchoscopy, colonoscopy or gastroscopy" Firstly their staff must be trained correctly ; Secondly, I cannot believee that it takes 2 - 5 days for authorisation especially for oncology. Thirdly, yes I got rude and a touch hystrical and purely from frustration of somebody NOT listening I have even copied Mr Adrian Gore in on my emails to them to no avail. It is a very sad state of affairs when a member is mistreated in this way. I wonder how they would feel if they were worried about cancer recurring and not getting any assistance from their medical aid, specially when one pays a fortune for non-cover If I could givee them a minus rating/star I would