Lack of Assistance, Compassion and Overall poor Service

My daughter was diagnosed with a rare seizure disorder in May 2017 this requires her to be on several chronic medications. Due to the seizures she has a developmental delay and requires Physical Therapy for her recovery in order to help her progress in development. My daughter is only 10 months old and we have been trying to get assistance from Discovery since she was 6 months old.

Each time we call the call centre to ask for assistance in getting her PT covered out of PMB benefits no one can help us, they send us forms which we submit only for it to be declined.

Why is it that no one at Discovery can help us??? Why can't anyone direct us in the right direction and advise exactly what we need to do in order for us to be able to help our little girl.

We have been loyal Discovery clients for several years, have never had to claim for major medical conditions, hospital stays, specialists nothing, now when we need help from discovery not one person is willing to assist us.

Discovery advertises all these wonderful benefits that you receive on the medical plan that we are on, only for them to be declined when needing to use them i.e. kids casualty benefit and Unlimited GP visits.

The service from Discovery in helping my little girl has been absolutely disgusting, she is an innocent child who needs help and not one person will step up and assist us.