Keyfit Banking Details

I am very disappointed with Discovery. After 3 months still no one can help me. I joined keyfit in December and my banking details given were not taken down correctly. For the last 3 months i have been phoning and emailing Discovery to sort out banking details and I speak to a different person everytime..no one at Discovery communicates with eachother. Up until today they have still not taken money off my account from January (suppose to be my first payment). I joined Virgin Active mainly because I am a keyfit member. Virgin Active made me pay a large sum of money as a once off fee. Now I see that keyfit has cut me as \I did not pay". Which means now virgin active took off the full amount at the end of the month which is R500 instead of R260. Now if you do help me sort out my banking details I am expected to pay lose that R240 that I paid extra to virgin (R500 instead of R260) and repay the large sum of money that Virgin Active requires you to pay when joining keyfit. This is absolutely ridiculous because I have given my banking details to Discovery multiple times and no one sort can sort it out! I have sat on the phone for many minutes just to get help.. Unprofessional!!"""