Keycare Verification

We had a situation where Discovery deducted R2000 incorrectly from our account, because we had death in the family and we could not send the outstanding documentation in time. We sent them the Affidavit as promised verifying the income of my mother. Then it was sorted. Now again I get an email stating that my mother needs to fill in the Verification Form (Which we have done already last year) and an Asset Declaration form and send it in before 13/02/2015 or they will submit the highest instalment again. This is ridiculous!!! This was not told to me when the consultant spoke to me in January and this is starting to be a headache!!!