TS
Tisetso S

1 reviews | Active since May 2012

15 Jun 2020, 09:13

Keycare Vaccinations

I called last week and I am still very much disappointed. Why does Discovery health not allow me to take my child to a clinic for a vaccination on Keycare Plus? We pay so much money fr medical aid and we use a fraction of those funds. I also would not like to be told that government provides it for free therefore I must go to a clinic. That was a ******* explanation I received. IF that is the case, then why do you give chronic medication on your medical aid, I mean don't they give chronic med's for free at government clinics?

MAKE ME UNDERSTAND WHY A SIMPLE VACCINE MY CHILD MUST GO BARE THE COLD AT A GOVERNMENT CLINIC WHILE I WAKE UP TO GO TO WORK DAILY?

I'm not asking for lifestyle help here, this is a very basic of basic services.

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Replies (2)
Discovery Health
Discovery Health's reply15 Jun 2020, 10:11
Official
Dear Tisetso S We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Jun 2020, 08:42
Official
Dear Tisetso S 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team