keycare plus unfair doctor selection

I changed to keycare plus this year and today when I call in to choose one of their network doctors to use, I am informed that I have to wait till 1 Feb to be able to use this doctor. In the meantime if I do go to this doctor it will be cover as a non network visit which you ony get 4 times a year. This was never communicated and is totally unfair. Furthermore, when I enquired last year if my son's chronic medicine were on the keycare list, I was told yes but this year I was told it is not.