Keycare plus refusing to help with knee surgery

It is with great sadness that I have to complain about discovery on hello Peter. I have also had a good experience with Discovery up until this point.

I had an unfortunate accident in June which led to me tearing my meniscus in my knee. I saw Dr Heyns at Milnerton Mediclinic who is excellent. He advised that I would need arthroscopy knee surgery. But only to be informed that my plan does not cover it. We decided on bed rest and see what happens. It is now September and my condition as only gotten worse. My knee is totally locked I battle to walk cannot drive and battle with normal daily activities. I was retrenched due to Covid-19 in May and I can't even go look for another job because of my situation.

I was advised to go to government hospital where the waiting period is forever just to get an appointment let alone have any form of surgery. Not only am I suffering but so is my family.

I'm paying over a R1000 a month for a medical who doesn't want to budge or even try and help me which I really feel is unfair.

I really hope that someone can help me.

Kind regards Louise Kelder