KEYCARE PLUS PREMIUM INCREASED WITHOUT BEING ADVISED OFFICIALLY IN WRITING OR TELEPHONICALLY

I recently logged into my Discovery app and discovered that Discovery has increased my KeyCare Plus monthly premium to the highest income band from 1st May 2019 (this is now due to be debited off my account today).

This is not acceptable as I did not receive any formal notice in writing from them nor did anyone call me with regards to this. I have contacted the Discovery Broker to do a plan change for me with effect from 1 May 2019 as I cannot afford the new amount. They also only offered me two other plan options to move to which I also found absolutely ridiculous.

I INSIST that discovery refund me the difference of R1 161 in the premiums between R1088 and R2 249 once it has gone of my account as it is not acceptable to increase my plan if it wasn't communicated to me in writing or telephonically. If they did advise me earlier of their intentions to increase it I would have made a change before they did so or seek alternative medical aid.

I will however stay on the new plan for a few months and thereafter will definitely move to another medical scheme as I am currently busy comparing it with other medical schemes, thus far I have found various plans with better benefits and rates.

Discovery Health has shown no compassion towards me as a client in this regard as they just increased the premium without feeling that I as a client wasn't important enough to be advised in writing or contacted telephonically. Sad but true and totally unacceptable.