CM
Charlotte M
1 reviews | Active since Jun 2020
13 Apr 2021, 16:59
Keycare plus poor service
My GP requested authorization from keycare plus on the 29th of March 2021to see the specialist ,even today we have not received feedback and my health is getting worse. Can someone please attend to this matter urgently because the automatic response email said TAT is 24hours now its been 3weeks already. Reference number - *** Medical aid# - ***
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Replies (2)
Discovery Health's replyOfficial
14 Apr 2021, 08:17Dear Charlotte M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply14 Apr 2021, 08:17
Official
Dear Charlotte M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
14 Apr 2021, 17:12Dear Charlotte M We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply14 Apr 2021, 17:12
Official
Dear Charlotte M We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team