Keycare Plus full of nuisance

Good

My son went for procedure on the 10th of May 2018, he had broken his right hand wrist and they put a cast on his arm and was scheduled for follow up on the 9th of July 2018. Today the 11th of July 2018 I received an email from discovery saying the claim has not been paid as I was to get an authorization.

I think its ridiculous to treat a follow as a separate incident and hospitals together with medical aid they supposed to know these processes.

Kindly intervene as I dont see why I should pay and I dont have that money as already it goes to Medical Aid.

Regards ********** 402