Keycare Minus

I was advised by my Discovery broker, that I should put my niece who is 19 and financially dependent on me onto a Keycare Plus Plan. He assured me that even though the day to day benefits were minimal, if she landed in hospital, she would get the same cover that I would on my expensive plan. Discovery also refused to put her on my plan even thought she is financially dependent on me.

Over the last few days - my niece became very ill and we suspected a gynae issue. She went to the keycare GP who she already had a relationship with and was given some pain killers and a referral to a gynae (only one in our very large area is Keycare). Of course, said gynae is booked up for months - no chance to get it. My niece by this stage is doubled over in pain, vomiting and we make the decision to take her to a hospital - with the voice in my head saying that once she is there, she is covered just like me. We drive (far) to the nearest Keycare facility and we visit the emergency room. The doctors are awesome and she gets some pain relief and an x-ray and a sonar, however the gynae wants to admit her for further testing as he is unclear if what is happening is just a ovarian cyst or something worse. She has markers of infection in her blood and urine and he feels it best to keep her in hospital. Discovery however has other plans and they refuse to allow an admission and send her home, not even with medication. We get a script from the doctor and we pay for the pain meds myself. My niece is still sick and she needs care. I am going to have to find the money to get that care for her. I am so sick of the way Discovery treats people and I am planning on moving all of my polices and my medical aid. I have been on discovery health all of my adult life. I just want to upgrade her cover as I was incorrectly advised - but apparently that is not possible either. I feel like a real sucker for trusting Discovery with looking after my precious niece. YOU SHOULD BE ASHAMED! Dont even buy KEYCARE PLUS - its a waste of time and money.