1 reviews | Active since Nov 2016

03 Nov 2016, 17:41

Keycare let down

<p>I am writing to you today to express my utter disappointment in your decision to terminate your Keycare contract with Dr. Wiki Putter and associates as of December 31, 2016. </p> <p> I believe that this decision has been made unfairly, and with no regard to those who have entrusted their health, both physically and mentally, to these doctors. I myself, have been a patient of Dr. Putter since 2010, and cannot imagine having to rebuild such an extensive medical history with somebody new, especially since she has been such an excellent doctor all this time. </p> <p> The point of your Keycare scheme is to make healthcare more accessible and affordable to those who otherwise may not be able to afford it. The doctors at this practice support this vision by going above and beyond their call to provide excellent medical services to ensure that the road to recovery is not solely reliant on the financial background of their patients. I feel you terminating their contract goes against your vision, as well as, eliminates quality doctors that have made your Keycare plan so alluring. </p> <p> As a Keycare plan member for many years, I ask that you please reconsider your decision, and truly consider the repercussion of your actions on those who will be most effected by this decision.</p>

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Replies (3)
Discovery Health
Discovery Health's reply04 Nov 2016, 07:57
Official

Dear mysie-douglas-swart

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Nov 2016, 07:57
Official

Dear mysie-douglas-swart

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply08 Nov 2016, 11:01
Official

Dear mysie-douglas-swart

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team