Keycare dissatisfaction

I have been with Discovery for years and have never had a problem with them. We went over to Keycare last year and I must say I am very disappointed with the experience.

My daughter had surgery in Oct 2021 and since then it has been a nightmare to get them to pay a claim. I have phone the customer centre a few times per month and every time they have said that they have to resubmitted the claim and esculate it. When I phone again. Same story. I have been communicating with Mandie a Snr Acc Mng from Discovery and she said payment will be made. She has now stopped responding to my emails asking for feedback. Even my insurance broker is trying to get it sorted without luck. It's like going in circles. No one seems to know what is going on. No feedback is provided.

This is a claim that is paid by discovery and yet they have every excuse not to pay.

I have never felt so disappointed in their service. Where I always recommended Discovery. I would now tell everyone to take your money and run. They don't seem to care about the little guy anymore.