Keycare Authorisation a NIGHTMARE!!!!!

I called into your callcentre this morning quering a specialist to specialist authorisation, and as stated by my specialist was an EMERGENCY! I was able to get an appointment with the general surgeon first thing tomorrow because she is in theater today due to mine being an emergency she pushed me n tomorrow first things. the consultant (Keshaun) at discovery told me that my specialist can call and get an emergency auth for me because it is an emergency. but when now im being told if its not on the same day its not deemed an emergency. The surgeon is not in surgery today therefore i cannot get an appointment not because its not an emergency, if i dont go tomorrow i wont get an opening until next month. ITS AN EMERGENCY THATS Y SHE OPENED A SLOT FOR ME TOMORROW!!! because i was told i can get an emergency auth ON A RECORDED line pls make sure i get it. I am sick of having to have to go so much bladdy effort for something i am entitled to because I pay you guys an arm and a leg each and every month!!!!! pls sort this out before the day is over.