Keycare

The classic plan is fine, but keycare is a nightmare.

I am diabetic and the medication I used to take worked. I had to scale down to the keycare due to losing my job due to covid. They don't cover my medication under the keycare chronic benefit. The doctor changed my medication to medication on the list that they cover. It is not working as well with the result that my blood is elevated. The doctor added some medication also on their list, but discovery is refusing to approve it. I honestly can't afford it as I am currently unemployed. If I end up in hospital it would cost them far more.

Why do they treat their patients on keycare so appallingly?