KEY CARE PLUS PATIENTS ARE NOT WELCOME!
<p>I am really dissapointed in the way Keycare Plus Patients are actually treated. First of all, basically nothing gets covered. Secondly doctors are not at all interested to even have us as their patients. My GP that i have been with for the last 10 years (even before i was on Discovery KeyCare Plus Plan), can not be my doctor anymore, due to Discovery. The reception clearly informed me infront of all the other people waiting, "sorry doctor don't take anymore KeyCare Plus Patients". Now that is quite embarrising!!! I mean i am paying almost R2000 a month for this plan!! To top it all i broke my leg and had to get a Moon Boot. Guess what? Discovery does not cover it, so i will have to pay for it myself R1500. Now if they don't cover an emergency like a broken leg, ask yourself, what do they cover?? I mean can a person with a broken leg be without the boot or plaster of paris?? That is a necessity, but because i am on the KeyCare Plus plan they don't cover it. Why don't they just remove the plan all together, instead of taking my money every month. It is the first time i ever use the medical aid, but they don't cover. Apart from that, they did not even cover for some of the x-rays. Now i need to go to a specialist for a follow up and am not surprised that they do not even have one in my area on their so called provider/network list. I need to go to another area. There is one doctor on their list, in another area. I just called him and guess what his receptionist told me? She said, "sorry doctor only see 1 Discovery patient a day, so the next availability is only in April" I don't know why she just does not say, sorry the doctor don't want to see Discovery medical aid holders. Yes so i need to wait 2 months to find out if my leg has recovered or what to do next. I mean i don't know if i must still wear the boot, i don't know if i can step on the leg. I don't know what to do regarding my injury. This might result in further medical damage. It is disgusting!!!!! </p>
Dear cindy-williams
We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.
Regards
Discovery Health Servicing Team
Dear cindy-williams
We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.
Regards
Discovery Health Servicing Team
Dear cindy-williams
We've sent you an email, please check your email inbox.
Regards
Discovery Health Servicing Team
Dear cindy-williams
We've sent you an email, please check your email inbox.
Regards
Discovery Health Servicing Team
