Keep your word !

In July 2020 I spoke to a Discovery Health consultant who confirmed a credit amount that is due me (after the death of my father in June 2020) when the credit amount did not reflect, I called again at the beginning of August 2020 and spoke to another Discovery health consultant, Jacqueline, I repeated what had transpired and she gave me a totally different story from what the first consultant advised me. I expressed my unhappiness with the conflicting information I am receiving and Jacqueline was clearly annoyed with me. I requested that a manager listen to the initial conversation I had and get back to me. At this stage I do not know who to believe. Jacqueline advised me that a manager by the name of Mohammed will get back to me, I was given Ref. No. ***. Three weeks later and still no-one has contacted me. I have always sang the praises of the exceptional customer service I experienced from Discovery Health in the past, it is disappointing to see the service levels drop to new lows.

Discovery Health, I remind you of Treating Customers Fairly (TCF) in the terms of the FAIS Act.

Discovery Health, please keep to your word, by ignoring, will not make the problem go away.