NC
Nicky C
1 reviews | Active since Mar 2009
17 Jun 2015, 11:40
Keep rejecting claim
I submitted a claim for the flu vaccination and besides them only reading half the claim it was rejected because there was no ICD10 code. So i went back to the service supplier they added ICD10 code and i resubmitted.<br> <br> Now it is rejected again as it doesnt have the procedure code. WHY COULD YOU NOT TELL ME THE FIRST TIME THAT BOTH CODES WERE MISSING. Instead of sending me back and forth. I have spent more in petrol than the R150 claim to keep getting another code.<br> <br> Do the job once off dont send me on the run around. Dont call and tell me thats procedure. If thats the case the procedure is inneficient. And instead of driving back to the clinic i used that time to post here instead.
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Replies (1)Discovery Health's replyOfficial
18 Jun 2015, 17:10Hello nicky75,
Thank you for your comment.
In order to process claims accordingly, we require all the relevant codes to be on the account. We confirmed that some of the information was missing and have contacted the provider for an amended account. We'll keep in touch until it is resolved.
Regards
Rishana
Thank you for your comment.
In order to process claims accordingly, we require all the relevant codes to be on the account. We confirmed that some of the information was missing and have contacted the provider for an amended account. We'll keep in touch until it is resolved.
Regards
Rishana
Discovery Health's reply18 Jun 2015, 17:10
Official
Hello nicky75,
Thank you for your comment.
In order to process claims accordingly, we require all the relevant codes to be on the account. We confirmed that some of the information was missing and have contacted the provider for an amended account. We'll keep in touch until it is resolved.
Regards
Rishana
Thank you for your comment.
In order to process claims accordingly, we require all the relevant codes to be on the account. We confirmed that some of the information was missing and have contacted the provider for an amended account. We'll keep in touch until it is resolved.
Regards
Rishana
