Just s**** useless day to day extender benefit already

The day-to-day extender keeps getting more and more useless every year. First you could just consult any doctor, then it was a Dr in the network, then an app Dr and now a network nurse first as the new app is useless. I have remained with Discovery as they innovate but now they are exnovating and I'm considering moving all my products (I have them all) away from them. Such cost cutting at the expense of member's convenience is a sign that they are cutting costs and trying to make it impossible to make use of the benefit but don't want to s**** it all at once. Why have medical aid if one can get the same from the state if you really have to and if I have to jump through hoops with my medical aid to get care I need then I might as well save a few thousand bucks a month if I have to do the same where I am actually paying for it (makes me wonder what I am paying for then). They are just encouraging NHI by decreasing value.