Just problems so far

We decided to change medical aids and join Discovery, the joining process went nice and smooth.<br> Our first debit order went off 1 March and then another on the 15th of March, I phoned to find out why a second debit order went off, I was told that a broker phoned and changed my debit order date.... I want to know how a broker can only change things over the phone with no authorization from the member? I have never spoken to a broker at Discovery. After a huge fuss my money was paid back into my account and debit order date changed back to the 1st of the month.<br> The 1st of April no debit order went off, I phoned on Monday and was told there might be a delay if it did't go off by Monday evening I must phone them again...phoned them today and was told they don't know why my debit order didn't go off, my options,1do payment myself 2do debit order again which will take 7 days to clear in the meanwhile we will be suspended.<br> This is totally ridiculous firstly somebody change things without my consent secondly you fail to get your debit orders in place then I get suspended for your poor service, it is unacceptable,and every time I have to waste 30min plus on the phone sorting out the problem.