Just plain incompetence!

This has been a problem for 2 years now. Where bloods are showing from 2 years ago. The maternity benefit was initially activated in January 2018. Unfortunately had a miscarriage and bloods from then still show. According to discovery system they can see all the calls logged since then to solve this and said it's resolved. Had bloods done and surprise surprise it's not resolved and comes from savings and not the maternity benefits. Countless incorrectly processed claims. It's your own system why is it easier drawing blood from a stone. Two years of utter incompetence. To be **** to constantly about it being corrected and having to repeat the process continually. Do you not want to fulfill the maternity benefits?? Why is this such a battle.

Discovery should definitely be avoided if you ever want a decent maternity journey.