Just plain disappointing

I have never spoken to such an ********** call centre agents in my life.

what is happening, everyone promises to call back and no one ever does. On top of that you feel like your query doesnt matter. as part of my maternity benefits on Discovery, some of the scans are meant to be paid for - but they never were. When querying this - all i am told is that I never registered him - I did - on the phone...also what did you all think was happening when I am sending through baby scan invoices and blood tests? How would I possibly not register his birth...I am so tired of Discovery and how they treat you...just take your money and no one can help!