JG
Johann G

1 reviews | Active since Jan 2024

05 Jan 2024, 06:37

Just plain *****

Discovery increased my monthly payment by 100% without any consent. When I tried to fix the issue, they said that I need to give a 30 day notice in order to make any changes to MY ACCOUNT. Then when I canceled my membership with them that occurs at the END OF JANUARY they my monthly payment for FEBRUARY and stated that I need to pay that to cancel. I do apologize but this is unacceptable as my monthly rate was increased without any verbal NOR written confirmation from my side and then you decide that I need to pay R1500 extra just to cancel? How do companies like this get away with such ***** and think its okay to mess with people

0
Replies (3)
Discovery Health
Discovery Health's reply05 Jan 2024, 07:21
Official
Dear Johann G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
JG
Johann G's update08 Jan 2024, 08:54
Reviewer Update
Morning, still awaiting feedback regarding my issue?
Discovery Health
Discovery Health's reply08 Jan 2024, 17:09
Official
Dear Johann G

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team