JG
Johann G
1 reviews | Active since Jan 2024
05 Jan 2024, 06:37
Just plain *****
Discovery increased my monthly payment by 100% without any consent. When I tried to fix the issue, they said that I need to give a 30 day notice in order to make any changes to MY ACCOUNT. Then when I canceled my membership with them that occurs at the END OF JANUARY they my monthly payment for FEBRUARY and stated that I need to pay that to cancel. I do apologize but this is unacceptable as my monthly rate was increased without any verbal NOR written confirmation from my side and then you decide that I need to pay R1500 extra just to cancel? How do companies like this get away with such ***** and think its okay to mess with people
Helpful (0)
Replies (3)0
Replies (3)Discovery Health's replyOfficial
05 Jan 2024, 07:21Dear Johann G
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply05 Jan 2024, 07:21
Official
Dear Johann G
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
JG
Johann G's updateReviewer Update
08 Jan 2024, 08:54Morning, still awaiting feedback regarding my issue?
JG
Johann G's update08 Jan 2024, 08:54
Reviewer Update
Morning, still awaiting feedback regarding my issue?
Discovery Health's replyOfficial
08 Jan 2024, 17:09Dear Johann G
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply08 Jan 2024, 17:09
Official
Dear Johann G
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
