Just Pay my money Back

Hello Peter

On the 30th of April 2020 I gave birth to a baby, then on July I contacted Discovery telling them I wanna add my baby to my cover. So they told me that they will send me forms and I must say exactly which date must the cover start. I said on the 01 of August then on the 21 July 2020 I send them the forms that they needed from me to fill up. 01 of August 2020 Discovery took R9880 out of my account which is double the amount I normally paid them month end. when I called them to ask what was happening the first lady I called put me on hold for 1H30 minutes and the second 1 was telling me that she is putting me through the manager and she also put me on hold for 30 minutes and hang the phone on me. Last week Friday on the 14 I got call from them saying they will send me an email, I must read, reply and send it back to them. I only got that email yesterday the 17 August 2020.

Basically they are now shifting the whole thing saying that:

In order to change the date of commencement to 1 August 2020, Miss E K Nqoko will have to be withdrawn from the membership and a fully completed application from will then need to be submitted to the New Business Department, this application will be subject to full underwriting. This change will affect your Medical Savings Account balance as we have currently allocated R2 632.00 to the Medical Savings Account as per the current date of commencement. Should the date of commencement change to 1 August 2020, the Medical Savings Account portion that will be allocated will be R1 645.00. The difference of R987.00 will be deducted from the current Medical Savings Account, if there are no funds available, you will be liable for the amount owed.

they never mention this on top. I just want my money back