just ignoring me

<p>so they discovery dont want to help me they say that they have sorted this out and keep commenting that on my complaints but actually nothing further has been done not even one phone call?</p> <p> </p> <p>they say they listened to the call and they say the consultant informed me that it should come out of my savings, so naturally when you are talking about something that happened in 2015 you would assume they are talking about 2015 as well and not taking my money from 2016 if i had known that i would of told them to keep the money.</p> <p> </p> <p>i could be wrong but could someone just phone me and prove to me that i am cause all what i am getting now is the same email every time.</p> <p> </p> <p>dont send the same email again i will just do another complaint.</p>