Just a number

Can't complain about the service because there is none. Sent a claim in on the 31/08 . No money received and no call. 2 weeks later sent a claim. Again no call, no acknowledgement. I 609Called and was told will investigate and get back to me. After doing a survey not satisfied received calls. The guy said will look into it. Called me back few days later to say wrong code on my invoice. Change it and put it through, you will get your money. I did that still no money paid out to me. No call, no email. I called again the 05/10 and was told will not be paid out as the correspondence received a year ago for PMB suggested as i have Graves disease had expired in May 2018 . I was under the impression that PMB referred to my tablets that had been prescribed and medical aid had agreed to pay for them as the specialist had to motivate it. I have emailed. Not heard a word from anyone. I just feel i pay my own medical aid, have had to pay for blood tests. Another 2 on the cards soon . I was told get the right code and your money will be paid they should pay as mentioned to me. The fact no one follows up is a poor show and i have to call and follow up. I feel like just a number.