Jumping through hoops to get my own money back!

I emailed PMB with invoices inccured for my wifes kodney infection. We went to hosiptal at 9pm on a sunday the 18th August because she was in so much pain and she fainted. We experienced horrible service at Netcare but that's for another complaint... I then revieved an email from Disocvery asking for a PMB application form and doctors reports to be given. I emailed all the information required and more along with invoices and proof of payments as I had to pay everything upfront including a R380 fee to the hospital in order for them to provide my own medical information to me which is **************** and should be *******! It cost me money and hours on the phone to get this information as the staff at Netacre are completely lazy and rude. They took almost 2 weeks to send me everything. Once I finally received all the information, I sent it to Discovery only to be told that I need to fill in another form. I'm not filling in another form! I was told to fill in the form given to me. I've given all the information and I need to stop inccuring expenses and being messed around. The form I was origiannly asked to fill is identical to the form Discovery has requested for a 2nd time . Netcare took 2 weeks and money from me to fill in the firt t request for information. I refuse to pay and ask them to do it again. I need someone who knows what they're doing to call me Asap and rectify this situation. I have asked someone to call me but nobody does. Pathetic service for R4105 per month!!! I want a supervisor to call me Asap! This is not the first time I've had to challenge Discovery for PMB and even my 2nd child's birth payments. Shocking considering I've been a member since 2001...