DM
Duncan M

1 reviews | Active since Jun 2012

27 Jan 2016, 16:01

JOINED DISCOVERY AND STILL AWAITING CARD

I joined Discovery Health at the start of December with my policies becoming active on 1 January 2016. Everything was approved early on and all the forms signed. My debit orders went off at the start of January but I never received any cards.<br> <br> On 7 January I phoned to follow up where a gentleman who's name escapes me confirmed that they will resend them.<br> <br> It is now the 27th of January and still no cards, after phoning and speaking to an Amelia it appears as though no request to resend the cards, nor any instruction to actually send my cards has been made.<br> <br> I find this service highly unacceptable and I am already regretting moving my policies over to you.<br> <br> Further, I completed an application for the Discovery Card 2 weeks ago, yet I am still waiting for any response.<br> <br> Your service is terrible and I will be strongly considering moving my business elsewhere.

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Replies (1)
Discovery Health
Discovery Health's reply28 Jan 2016, 10:58
Official
Hello DHM1985,

Thank you for your comment.

We confirmed that your membership cards are being couriered to you. Please accept our sincerest apologies for any inconvenience this process may have caused you.

Regards
Discovery Health Servicing.