pE
pierre E

1 reviews | Active since Aug 2014

02 Jan 2018, 10:02

Jan 2018 debit order processed on 31 Dec 2017

My arrangement with Discovery Health is to process debit orders on the 2nd or 3rd monthly yet the Jan 2018 debit order was processed on 31 Dec 2017, resulting in an unpaid debit order together with unpaid fees.

0
Replies (4)
Discovery Health
Discovery Health's reply02 Jan 2018, 10:17
Official

Dear Pesterhuizen

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 Jan 2018, 09:43
Official

Dear Pesterhuizen

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

pE
pierre E's update03 Jan 2018, 10:11
Reviewer Update
Good day, Thank you for your reply, however, the only SMS I can find is a SMS from "DHMS" on 28 Dec and 12/12 advising about the debit order. I have never before received SMS's from a company called "DHMS" and therefore ignored it as all previous sms's were from "Discovery Health Medical Scheme." Someone could at least have advised the public that Discovery Health Medical Scheme will be using abbreviations in their messages. "DHMS" could just as well mean "Day-Hour-Minute-Second" for that matter. Had I known that it was from Discovery, I would have acted on it to ensure the funds were available. In the end I had to pay R100 unpaid fee, together with R750 interest charge for exceeding my overdraft limit. I would appreciate a refund.
Discovery Health
Discovery Health's reply05 Jan 2018, 10:04
Official

Dear Pesterhuizen

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team