bM
bongani M

1 reviews | Active since Dec 2021

28 Mar 2023, 09:13

Itumeleng Khoza is ***********

This is for Discovery Employee Benefits. I left my job on the 23rd of Jan and I got an email from Discovery on the 20th of Feb and thus sent an email on the 22nd of Feb to an *********** Itumeleng Khoza.

She explained to me that the tat will start on the 22/02 and it is 4-6 weeks.

I then voiced out my frustrations as to why would it be that long whereas I am currently unemployed and have no food no shelter.

Surely, in a country where unemployment is high, a provident fund should be paid out asap to assist the person.

She then sent me an email saying she has asked the claims consultant to prioritize my claim.

She spoke a whole lot of bull**** because now we on ****en week 5 and I still have nothing from her.

What does prioritize mean?

I feel like she made sure that my claim follows the entire 6 weeks tat.

I really hate people who are unable to assist and I have had it with that *********** Manager.

0
Replies (3)
Discovery Health
Discovery Health's reply28 Mar 2023, 10:20
Official
Dear bongani M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply29 Mar 2023, 14:25
Official
 
Dear Bongani M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply29 Mar 2023, 14:50
Official
Dear Bongani M
 
Kindly note that your query has been escalated and you will be contacted with an update.
   
Regards
Discovery Health Servicing Team