JW
Jacques W

1 reviews | Active since Nov 2016

13 Mar 2026, 11:44

Its the patients problem to have doctors on flexicares network

Discovery flexicare, does not care. They have only two Dr's on their system in Bela Bela, the one's phone does not even work. Their representative today, "Brian Clarke Discovery Health On behalf of Flexicare" sent me a email not addressing any of the issues. Now my mother cannot get her heart medication. Discovery does not care at all...phoned them only to get a "its the patients problem" reply. I am looking forward to the NHI

0
Replies (3)
JW
Jacques W's update13 Mar 2026, 11:50
Reviewer Update
Adding, Flexicare does not inform you when taking their "products" that if a GP leaves their network, the patients medication prescription with the pharmacy becomes immediately void and invalid. Yes discovery flexicare supersedes medical doctors and interferes with patient care. It is now up to a geriatric patient to find a new doctor in her area, of which flexicare has none it seems, then a book a new appointment, wait (without medication) to have hear heart medication sorted from scratch. Is this good medical practice?
Discovery Health
Discovery Health's reply13 Mar 2026, 13:26
Official
Dear Jacques W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Mar 2026, 10:35
Official
Dear  Jacques W

Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team