Hellopeter
Share Your Experience

1 reviews | Active since May 2016

23 Jan 2019, 12:25

ITS A SELF REFERRAL!!!! GOD HELP US ALL

Submitted a claim for bloodtests, uploaded documents 3 times with nothing reflecting, since the 11th of January. Send the same claims to claims@discovery, **** all. Finally called in out of desperation, a lady advised me to send the claims to "healthinfo@discovery" just so it could be uploaded. GREAT! Now the claims cant be processed, because there is no dr's practice number - IT WAS A SELF REFERRAL! Called in three times, each time is a drag - your name / ID nr/ membership nr / bank acc - just to hear that no one can "view" the claim and doesn't know whats wrong with it. I am typing this while being left on the line 12:21 pm with another useless consultant. Please can someone who knows what they are doing PLEASE FOR THE LOVE OF GOD CALL ME ON ********** ! Just so I can tell them it was a self referral, seeing as that is too much to comprehend by 5 customer care agents. Thanks.

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Replies (6)
's update23 Jan 2019, 12:39
Reviewer Update
It's 12.39 now. been on hold for the last 20 mins, total call time for round 2 is 35 minutes. HOW? Are your people even trained? Its embarrassing honestly. Took a screenshot of the call time for future reference haha....
's update23 Jan 2019, 12:51
Reviewer Update
Also a big shout out to Siphosethu Madondile for keeping me on the call a full 45 minutes just to tell me that I will not be reimbursed because she cant see the claim. That is so nice. Thumbs up on service... NOT
Discovery Health
Discovery Health's reply23 Jan 2019, 14:51
Official
  Dearanje-van-veelen 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 

's update24 Jan 2019, 13:01
Reviewer Update
Thank you discovery health, yet no one has contacted me. I had to call in once again, just to hear that it wont be paid out because it was a self referral - yet we have "wellness days" at work where the exact same tests are done and paid out of medical savings. WHAT THE **** is even going on? This is starting to look more and more **********
Discovery Health
Discovery Health's reply25 Jan 2019, 14:26
Official
  Dear anje-van-veelen 

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team
's update28 Jan 2019, 11:03
Reviewer Update
No you have not!! All you have done is refer a consultant who doesn't know your own procedures to call me and promise to send a claim form through which he did not. Still waiting. I'm on the brink of moving my medical aid as I pay my monthly contribution promptly but your claims are ill advised and an absolute nightmare. Honestly embarrassed for your service.